CEO'S MESSAGE
by James Chase

In this hot economy, recruiting and retaining staff is a challenge for all industries, with hospitality feeling the crunch throughout the province. In the hospitality industry it seems we feel the crunch even more. 

Studies show that while financial rewards are one way to retain staff, employee recognition programs also assist. With several award categories including doorman, front desk, housekeeping, and maintenance, the Sterling Service Awards are an excellent way for you to build on your existing employee recognition programs. 

The Sterling Service Awards are an opportunity to recognize deserving staff and management who have demonstrated significant accomplishments, exemplary leadership, and tireless commitment. Both customers and staff may nominate someone they feel went above and beyond the job to help make a customer’s experience a positive one in your establishment.

Held annually during the BC Hospitality Industry Conference & Exposition, now is the time to purchase tickets to attend this event and support the staff that deliver exceptional service to our guests. Other events and seminars held during the conference can be seen at the BC Hospitality Industry Conference website at www.hospitality-trade.com.